cycle30: Pivot Platform

THE CLIENT

An innovative telecom company working on their first release of a cloud-based billing platform.

Lead Designer | UX/UI Design | Visual Design

THE STORY

Cycle30 is an award-winning telecom company that was working on their first release of an online billing application when I joined the team under id8. The challenge for this particular project was designing all facets of a next generation billing system that caters to the client-side as well as the customer-side.

THE PROCESS

Under the agile development approach, the design was rapidly evolving through each sprint. The process started with cross-team discussions on requirements, then led to cycles of whiteboarding sessions, prototyping and user testing. Prototypes were the center of discussions with teams and stakeholders.

cycle30 - Original Layout + Design — Legacy System Home Screen

RESEARCH + DEFINITION

cycle30 - Gathering Requirements, Understanding Business + User Needs — Gathering Requirements, Understanding Business + User Needs

cycle30 - Persona CSR — Defining User Personas

cycle30 - Sketching user flows — Sketching User Flows

cycle30 - Add Multi Service — Whiteboarding Sessions

DESIGN

cycle30 - Self-Care Landing — Wireframes

cycle30 - Plans & Features — Early Designs

Designs Refined

cycle30 - Hi-Fi Early Version (Select Plan) — Designs Refined

DEVELOP + ITERATE

cycle30 - Home (Self Care) — Latest Design – Account Overview (Customer Side)

cycle30 - Hi-Fi Early Version (Home) — Using iRise to Prototype the Application

cycle30 - Account Overview — Latest Design – Account Overview (Support Rep Side)

cycle30 - Add Service — Latest Design – Add Service (Support Rep Side)

cycle30 - Style Guide Screenshot — Style Guide

cycle30 - User Testing Summary Results — Conducting User Tests

THE OUTCOME

This project started with me being the sole designer, and later grew to me leading a small team of junior + senior level designers.

I created a design approach that cycle30 continued to build upon as the company matured. Also, by introducing ‘rapid prototyping’ to cycle30, I implemented a design model that was adopted throughout the organization up to their parent company.